What to Ask When Hiring a Janitorial Service: NB Janitorial’s Expert Guide
- New Braunfels Janitorial
- 2 days ago
- 3 min read
Businesses today want more than just “someone who cleans.” They're looking for a partner who guarantees reliability, quality, and full peace of mind. Here are the top questions facility managers and business owners are asking—and how NB Janitorial answers them:
1. What services are included—and when?
Clients ask: “What’s included in your package and how often will you clean?”
NB Janitorial provides individualized plans, scheduling cleaning frequency based on your traffic and facility needs—daily for high-use areas like lobbies and restrooms, weekly for less-used spaces.
2. Are staff screened, trained, and consistent?
That’s a top concern: “Who’s walking into our building?”
NB Janitorial runs background checks and drug screens on all staff, ensures rigorous in-house training, and provides consistent teams to maximize reliability.
3. Are you licensed, insured, and compliant?
Businesses ask: “What protects us if something goes wrong?”
NB Janitorial is fully licensed, bonded, and carries general-liability and workers’‑comp insurance. They adhere to OSHA, CDC, and EPA cleaning standards.
4. How do you ensure consistent, high-quality results?
Clients often ask: “How do you maintain service quality?”
NB Janitorial uses quality assurance practices—regular inspections and feedback systems—for ongoing monitoring and continuous improvements.
5. What cleaning products and equipment do you use?
Today’s business owners care: “Are your products safe, effective—and eco-friendly?”
NB Janitorial uses professional-grade tools, eco-friendly solutions, and provides Material Safety Data Sheets (MSDS) upon request.
6. Can you handle emergencies or special needs?
They ask: “What if we have a spill or unexpected event?”
NB Janitorial offers flexible, emergency response services—available same-day or even after hours—so your business stays spotless and operational.
7. How do you structure pricing and billing?
No surprises please: “How will we be billed?”
NB Janitorial provides transparent pricing—flat monthly rates or per‑sq‑ft—and clearly discloses costs for optional add-ons.
8. Do you have references or case studies?
To feel confident, clients ask: “Can you prove your track record?”
NB Janitorial offers testimonials and client case studies that reflect their professionalism and results-driven approach.
9. Are you flexible and responsive to change?
Business needs change. Owners ask: “Can you adjust schedules or add services?”
NB Janitorial offers tailored, scalable solutions with dedicated account managers ready to accommodate your needs.
Why These Questions Matter
Clarity & trust: Owners want to understand exactly what they’re paying for.
Health & safety assurance: Proper vetting and product use protects employees and guests.
Smooth operations: Experienced, flexible, and well-monitored teams minimize disruption and maximize efficiency.
✅ How NB Janitorial Delivers Peace of Mind
What Business Owners Ask | NB Janitorial’s Answer |
What’s included and when? | Customized schedule tailored to your business |
Who’s cleaning our space? | Screened, trained staff with consistent assignments |
What if something goes wrong? | Licensed, insured, and equipped to respond quickly |
How is quality guaranteed? | Regular inspections, client feedback loop |
What about product safety? | Professional-grade & eco-friendly solutions with MSDS |
Can you handle emergencies? | Same-day cleanup and flexible scheduling |
How are we billed? | Transparent and straightforward pricing |
Can you prove your success? | Solid references and case studies |
Will you scale with us? | Yes—dedicated manager and adjustable plans |
🧠 People Also Ask:
What’s the difference between janitorial services and day porter services?
Janitorial services are done after hours and focus on deep cleaning, while day porters work during the day to keep spaces clean in real time.
How often should a commercial space be cleaned?
It depends on foot traffic—busy spaces need daily cleaning, while low-traffic offices may only need two to three cleanings a week.
What certifications or qualifications should a janitorial company have?
They should be licensed, insured, and follow OSHA and CDC standards; using eco-friendly products is also a plus.
How can I tell if my cleaning service is doing a good job?
Your space should look, feel, and smell clean—plus, the company should check in regularly and respond quickly to any concerns.
Let me know if you'd like a downloadable version or help adding these to your site!
Final Takeaway
When business owners evaluate janitorial services, they’re looking for certainty, professionalism, and flexibility. By addressing these nine core questions clearly, NB Janitorial demonstrates exactly why they’re the trusted choice for commercial cleaning in New Braunfels.
📞 Next Steps
If you're searching for a dependable cleaning partner that understands your business needs and offers full transparency—reach out to NB Janitorial today! Let us customize a plan that fits your facility, schedule, and budget.
Comments